---
title: Streamlined Help Options
description: Clicking the Help icon will now launch the Intercom Messenger where you can chat with our Support team or search for help in our Knowledge Base.
---

[MediaSilo Product Updates](https://updates.mediasilo.com)

# [Streamlined Help Options](https://updates.mediasilo.com/streamlined-help-options)

 Written by [MediaSilo](https://updates.mediasilo.com/author/mediasilo) | Jun 16, 2020 8:07:29 PM

Clicking the Help "?" button will now directly launch our Intercom Messenger, where you can chat with our team or search for answers in our Knowledge Base.

**Other Improvements**

- When deleting projects, folders and assets, you no longer have to type the word "DELETE."
- When inviting new users to SHIFT through a project or workspace, you can send them Links and they'll be able to receive them before logging into SHIFT.

**Spotlight Improvements**

- We've improved the drag-and-drop performance when you pull images via Media Browser to the template. Images will load reliably over your cursor state on the template.
- When editing a Spotlight template, the Share Link will remain the same instead of generating a new one each time you update a template.
- Lightbox functionality is improved, where you can now drag-and-drop images reliably in different zoom states within Preview Mode.

[View full post](https://updates.mediasilo.com/streamlined-help-options)

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